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CHICAGO–(COMMERCIAL THREAD) – Personnel management | SMX, a TrueBlue company, received the 2020 ClearlyRated Best of Staffing Customer Diamond Award, which is awarded exclusively to companies once they have been on ClearlyRated’s Best of Staffing list for five years. Less than 2% of all recruiting agencies in the United States and Canada achieve the Best of Staffing award each year.
Personnel management | SMX achieved an overall Net Promoter Score of 55.2%, an increase of 4% over 2018 and significantly above the industry average of -2%.
“We are grateful that our customers have ranked us among the highest levels of satisfaction and engagement for the fifth year in a row,” said Jerry Wimer, senior vice president and general manager of people management | SMX. “Real and Measurable Customer Satisfaction is the Foundation of People Management | SMX and is part of our commitment to continually meet the needs of our customers.
The award, which measures service excellence through customer satisfaction scores, is the only one in the United States and Canada based entirely on customer ratings. In the survey, Personnel management | SMX customers rated their experience over the past six months with the company’s on-site and casual labor management services, as well as areas such as speed of response to issues, submission number of candidates, suitability for culture, ability to meet schedules and expectations.
“Now more than ever, it’s important for recruiting firms to deliver consistently great experiences to the clients and the talent they work with,” said Eric Gregg, CEO of ClearlyRated. “This year’s Best of Staffing winners have shown their commitment to exceptional service, committing not only to measuring satisfaction, but also to taking action based on feedback. I couldn’t be more proud to feature these industry leaders alongside feedback from their actual clients and candidates on ClearlyRated.com and to congratulate them on their commitment to making improvements to their respective businesses.
About personnel management | SMX
Personnel management | SMX is a leading light industry partner specializing in managing casual labor in manufacturing, fulfillment and distribution facilities. Its proven on-site staffing solution and one-on-one recruiting and placement services deliver added value to a wide range of clients. Whether you need a dedicated team on site to manage your staffing program or are looking to partner with a seasoned recruiter to fill your semi-skilled or highly skilled positions, People Management | SMX has you covered. Visit www.staffmanagement.com for more information.
About Best of Staffing
The ClearlyRated Best of Staffing® award is the only award in the United States and Canada that recognizes recruitment agencies that have demonstrated superior service quality based entirely on feedback provided by their clients and job applicants. Winners are presented by city and area of expertise on ClearlyRated.com – an online business directory that helps professional service buyers find service leaders and review potential businesses – based exclusively on ratings and reviews. validated testimonials from clients and talents.