ICS campaign shines light on consequences of abuse against practice staff


Rising abuses against GPs and pharmacy staff prompted an ICS to launch a campaign urging patients to think about what would happen if the member of staff left their job.

The West Yorkshire Health and Care Partnership (WY HCP) has launched the Leave a Void Campaign. This uses images that have cut out staff members in important positions, such as those at GP receptions, to communicate the message.

The WY HCP said frontline staff, such as GP receptionists, face the majority of insults and threats.

They said in a statement: “Teams were spat and sworn at, their cars damaged, received death threats and cried, routinely.”

WY HCP Clinical Forum Chair Dr James Thomas said: “One conversation can be enough to hurt. It is important that we all take the time to reflect on our behaviors and their impact on others. Being kind can make a huge difference in someone’s day.

Leeds GP Dr Richard Vautrey, former chairman of the BMA’s GP committee, said the campaign comes as GP services ‘remain exceptionally busy’ and ‘GP teams are working hard as it gets, we know it can be very frustrating for patients. .

“This campaign is about asking people to take a moment to think before speaking with our staff. Abuse is having a significant impact on staff morale at a time when the strain on the workforce has never been greater.

“It risks alienating staff from a profession under pressure – staff leaving their jobs will not help anyone and will only make the situation worse.”

Cabinet directors have been at the forefront of raising concerns about abuse of cabinet staff during the Covid pandemic, calling for action amid a significant increase in incidents.

A version of this story first appeared on our sister title Pulseand.

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